Refund policy
Last Updated: August 14, 2026
At Cologne King, customer satisfaction is important to us. Due to the nature of fragrance and personal-use products, we maintain strict return standards to protect product quality, hygiene, product integrity, and the operational costs involved in processing and fulfilling orders.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.
General Return Rules
Opened, used, sprayed, tested, altered, or damaged-after-delivery products are not eligible for voluntary return or refund.
A voluntary return may only be considered when the product is:
- Completely unopened
- Unused and unsprayed
- In its original sealed packaging
- Complete with original packaging and accessories
- In resalable condition
- Approved for return by our support team
Customers must contact us before returning any product.
Opened or Used Products
We do not accept voluntary returns or refunds for products that have been opened, sprayed, tested, used, altered, or removed from their original sealed condition.
Because fragrances are personal-use products, opened or tested products cannot normally be resold for hygiene and quality-control reasons.
Change of Mind
We do not normally provide returns or refunds because of:
- Change of mind
- Dislike of scent
- Personal fragrance preference
- Buyer’s remorse
- Accidental purchase
- Ordering the wrong fragrance
- Ordering the wrong size
- No longer wanting the product
Customers should carefully review the product name, size, quantity, price, shipping address, and all other order details before completing checkout.
Refund Requires Physical Product Return
A refund will not be issued unless the eligible product is physically returned to Cologne King and received at our designated return address.
Requesting a refund or providing return tracking information does not automatically qualify a customer for a refund.
The returned product must physically arrive at our location.
After receipt, our team will inspect the product to verify that it remains completely unopened, unused, unsprayed, complete, and in original resalable condition.
Only after the product has been received and successfully inspected will an eligible refund be processed.
Customer-Paid Return Shipping Label
Customers are responsible for arranging and paying for their own return shipping label for voluntary returns and customer-requested cancellations, unless applicable law requires otherwise or Cologne King agrees otherwise in writing.
We do not normally provide prepaid return labels.
Customers should use a tracked shipping service and retain the tracking information until the return process is completed.
$20 Service, Processing, Handling and Restocking Deduction
For an approved customer-requested return or cancellation involving an order that has already been processed, fulfilled, or shipped, a $20 service, processing, handling, and restocking charge per order will be deducted from the approved refundable amount, except where prohibited by applicable law.
This charge helps cover costs already incurred, including:
- Order processing
- Fulfillment labor
- Packaging
- Administrative work
- Handling
- Customer-service work
- Inspection
- Restocking
- Shipping-related processing
The $20 deduction applies per order, regardless of the total order value, where this policy applies.
Damaged Products
If a product arrives damaged, leaking, broken, or otherwise defective, contact us as soon as possible.
Please provide clear photographs or videos showing the product, packaging, shipping label, and visible damage.
After verification, our standard remedy for a confirmed damaged product is a replacement, except where applicable law requires another remedy.
Order Cancellation
If the order has not entered processing or shipment, we may approve cancellation and issue a full refund.
Once an order has entered processing, fulfillment, or shipment, cancellation is not guaranteed.
If the order has shipped, the customer may need to receive the package and request an approved return.
The product must remain completely unopened and unused.
The customer is responsible for arranging and paying for the return shipping label.
No refund will be processed until the returned product physically reaches us and passes inspection.
A $20 per-order service, processing, handling, and restocking deduction may apply to the approved refundable amount, except where prohibited by law.
Final Sale Items
Products clearly marked Final Sale are not eligible for voluntary return, cancellation, or refund after purchase, except where required by applicable law.
Return Address
Cologne King
12510 W. Airport Blvd. UNIT C01-B
Sugar Land, TX 77478
United States
Email: support@cologneking.us
Phone: +1 759 645 6475