Frequently Asked Questions

Frequently Asked Questions

Are your fragrances authentic?

We are committed to offering authentic fragrance products and carefully review our catalog and orders before dispatch.

Where do you ship?

Available destinations, delivery options, and charges are shown at checkout. Please review our Shipping Policy for full details.

How can I track my order?

When tracking becomes available, it is sent to the email address used at checkout. You can also contact customer support for help.

Can I change or cancel an order?

Please contact us as soon as possible. Changes or cancellations cannot be guaranteed once processing or shipment has started.

What is your return policy?

Eligibility and instructions are listed in our Refund Policy. Contact customer support before sending any item back.

How should I store fragrance?

Keep bottles upright in a cool, dry place away from direct sunlight and extreme temperature changes.